Enterprise Health
87%
Composite operational health across programs.
Programs at Risk
3
Programs requiring leadership attention.
Readiness Index
82%
Training, nesting, production readiness.
Client Confidence
91%
Client-facing operating confidence score.
Program Portfolio Health
| Program | Health | Risk | Recommended Action |
|---|---|---|---|
| Atlas Wireless - Device Protection | 84% | Watch | Review QA defect trend and FCR recovery plan. |
| NovaHealth - Claims Support | 88% | Stable | Continue readiness improvement and cohort support. |
| CivicEnergy - Outage Support | 79% | Elevated | Prioritize staffing readiness and knowledge support. |
| Atlas Wireless - Retention Desk | 92% | Strong | Use as model program for coaching and QA calibration. |
Leadership KPI Summary
| KPI | Current | Target | Status |
|---|---|---|---|
| Quality Score | 86% | 90% | Gap |
| Readiness | 82% | 88% | Watch |
| CSAT | 87% | 88% | Near Target |
| FCR | 81% | 82% | Near Target |
| Attrition Risk | 12% | <10% | Watch |
| Client Confidence | 91% | 90% | On Target |
Executive Actions
Approve CivicEnergy readiness recovery plan
IntelHub recommends additional nesting support and KMS reinforcement.
Review Atlas Wireless QA defect trend
QualityIQ and InteractionIQ show authentication and resolution ownership issues.
Prioritize live connector pilot sequencing
Recommended order: HRIS, LMS, QA, CCaaS, WFM.
Strategic Signals
InsightIQ Retention Desk is outperforming
Use best practices for QualityIQ calibration and coaching templates.
AlignIQ Training readiness gap detected
New hire readiness is below target in one cohort.
FrontlineIQ CivicEnergy production risk elevated
AHT and readiness trends are creating launch pressure.
Leadership Reports
Executive Health Report
Portfolio summary, health trends, risks, and recommendations.
Client Risk Brief
Program-level risk, drivers, and mitigation plan.
IQ Module Impact Report
What actions were generated by each IQ module.
Data Fabric + IQ Feeds
| Feed | Leadership Use | Status |
|---|---|---|
| Data Fabric | Daily source-of-truth operating layer | Daily refreshed |
| AlignIQ | Goal, KPI, role, and client alignment | Active |
| InsightIQ | Cross-system recommendations | Active |
| FrontlineIQ | Production KPI intelligence | Active |
| QualityIQ | Quality and compliance trends | Active |
| ReadinessIQ | Training and production readiness risk | Active |
Approved Leadership Drilldowns
Leadership can access program-level dashboards and Admin summaries, but individual coaching and new-hire records remain role-governed.
Open Admin Dashboard Open Team Manager Summary Open QA Summary Open Training Summary